Returns and refunds

Changing your mind is part of the purchase. Here is how it works, in a few lines.

The right of withdrawal

A return may be requested within 14 days of delivery, as provided by Italian law for distance purchases. For gifts, the period runs from actual delivery to the recipient.

Under what conditions

The jewel comes back intact, unworn, complete with its original packaging and certificate of authenticity.

Returns apply to catalogue items. Personalised creations, made to measure or engraved on request, remain excluded, as do items purchased on promotion.

How to start a return

Simply write to info@mimimilano.com, stating the order number and the reason for the request. We arrange collection and send the prepaid label: the jewel travels insured on its way back too.

The cost of the service

A sum of €10 is withheld from the refund to cover the return service.

The refund

Once the jewel has been received and its condition checked, the refund is issued to the same payment method used for the purchase, within fourteen days of the check.

Exchanges

To change size or model, simply write to us: we handle the exchange as a return followed by a new order, and agree on the difference.

Lack of conformity

The legal guarantee of conformity remains valid for two years from delivery, under the Italian Consumer Code (Legislative Decree 206/2005). Repairs and replacements provided for by the guarantee are borne by the maison.

Assistance

Customer service replies Monday to Friday, 10:00–16:00 (CET), on +39 0331 775907 and at info@mimimilano.com. We reply in English.