Frequently asked questions

MIMÍ orders are delivered within five days of order confirmation throughout the European Union, by express courier. Shipments leave the Gallarate logistics centre on the working days following confirmation.

Every shipment travels insured for the full value of the jewel and remains trackable from your account.

MIMÍ shipping is complimentary throughout the European Union. For other destinations the maison prepares a tailored quotation, calculated on the country of delivery: simply write to info@mimimilano.com.

Every MIMÍ order carries a tracking code, sent by email when the parcel leaves and also visible in your account on the site. From there the shipment can be followed in real time until delivery.

MIMÍ also ships to the United Kingdom, Switzerland and countries outside the EU. For these destinations the maison prepares a proposal with times, methods and costs calculated on the country of delivery: simply write to info@mimimilano.com.

For destinations outside the European Union, duties and customs charges are borne by the recipient, according to the rules of the destination country.

The delivery address can be updated while the order is still being prepared: simply notify customer service straight away, at info@mimimilano.com or on +39 0331 775907, Monday to Friday from 10:00 to 16:00.

When a jewel requires additional preparation time, MIMÍ notifies you by email, indicating the expected delivery date.

MIMÍ jewels can be purchased on mimimilano.com, with insured shipping, and at the maison's authorised jewellers. The list of stockists is on the where to find us page.

A return may be requested within 14 days of delivery. The jewel comes back intact, unworn, complete with its original packaging and certificate.

Simply write to info@mimimilano.com quoting the order number and the reason for the request: MIMÍ arranges collection and sends the prepaid label, and the jewel travels insured on its return as well.

The sum of €10 is deducted from the refund to cover the return service. Collection is booked according to the customer's preference.

The refund is issued to the same payment method used for the purchase, within fourteen days of the inspection of the returned jewel. The inspection takes place when the jewel is received by the maison.

The exchange of a jewel received as a gift, or a credit of equal value, may be requested within 14 days of the delivery date. Simply write to info@mimimilano.com quoting the order number.

The expected delivery date is indicated in the order notes: the 14 days allowed for an exchange run from that date.

Returns apply to catalogue items. Personalised creations, made to measure or engraved on request, are excluded, as are items purchased on promotion.

Jewels purchased on mimimilano.com are covered by the legal guarantee of conformity for two years from delivery. The guarantee covers manufacturing and conformity defects, and the resulting repairs or replacements are borne by the maison.

Knocks, falls, deformation, strain, accidental breakage and improper use fall outside the cover of the guarantee. The MIMÍ workshop can nonetheless restore the jewel, on quotation.

Every MIMÍ jewel travels with the certificate dedicated to the type of pearl — Akoya, Freshwater, South Sea or Tahiti — and with the guarantee certificate. The certificate records the pearl type, colour, dimensions and place of purchase, and is issued by MIMÍ at the end of the quality check on the finished jewel.

Exceptional pearls also receive an individual gemmological certificate, issued by an international laboratory.

Gold jewels carry two hallmarks, stamped by law.

The first is the fineness, that is the quantity of pure gold expressed in thousandths: 750 for 18kt gold and 375 for 9kt gold. MIMÍ works with both.

The second is the maker's identification mark. On MIMÍ jewels it is 498 VA: 498 is the number assigned by the Chamber of Commerce, VA is the abbreviation for the province of Varese.

When both hallmarks can be read, the jewel is gold and the maison made it.

The logic is the same. On silver the fineness is 925, that is 925 parts of pure silver per thousand: it is the silver of the Essential jewels.

Beside the fineness appears the same maker's mark, 498 VA.

The hallmarks are tiny and a loupe helps to read them. They are usually found inside the shank of a ring, on the clasp of a necklace or on the back of an earring.

MIMÍ recommends having the thread checked every one to two years, and having the necklace restrung when the knots loosen or the thread loses tension.

Restringing and re-knotting by hand are carried out in the MIMÍ workshops and the work is completed within 30 days of receiving the jewel. For a quotation, simply write to info@mimimilano.com.

MIMÍ replaces a single damaged pearl, seeking a specimen consistent in type, size, shape, colour, lustre and surface, so that the jewel remains harmonious.

The work is free of charge when the damage stems from a manufacturing defect covered by the guarantee; in other cases a quotation follows.

The MIMÍ periodic check inspects the thread, knots, clasps, settings and pearls of a jewel already in use. The service is quoted according to the jewel and the work required; shipping is borne by the customer.

MIMÍ offers a ring resizing service. Customer service indicates which models allow it and prepares a quotation.

Professional polishing restores the metal's original brilliance. The MIMÍ workshop carries out the work on quotation: simply write to info@mimimilano.com.

MIMÍ elastic bracelets are restrung on request. Customer service assesses the jewel and prepares a quotation.

A single earring can be purchased when the model is still in production. The team assesses the request and prepares a quotation.

MIMÍ customer service assesses the jewel and the availability of the stone, and prepares a quotation for the replacement. Simply write to info@mimimilano.com attaching a photograph of the jewel.

Engraving can be requested when ordering or at a later date, when the model allows it. Customer service confirms feasibility and the quotation.

Repairs take on average from two weeks to one month, depending on the type of work. Customer service confirms the timing with the quotation.

Pearls are cleaned by wiping them with a very soft, dry cloth after every wear, and are kept away from perfumes, creams and detergents. Contact with the skin preserves their light: pearls love to be worn.

Perfume can dull the surface of the pearl and diminish its lustre. Pearls are put on last, after perfume and cream, and wiped with a soft cloth after every wear.

Pearls are at their best kept dry: salt, chlorine and soaps wear on the metals and the surface of the pearl. It is best to remove jewels with pearls before showering, swimming in the sea or in the pool.

Jewels are put away before any physical activity. Perspiration, rich in salts and acidic substances, alters the surface of the pearl and wears on the brilliance of the metals.

Gold jewels are cleaned with a soft, dry cloth, or with a mild solution. It is best to keep the jewel away from harsh chemicals.

Every MIMÍ jewel is stored in its original packaging, in a dry, cool place away from direct light, separate from other jewels.

Many pearls respond well to cleaning and revival, depending on their condition. The MIMÍ workshop assesses the jewel and prepares a quotation: simply write to info@mimimilano.com.

MIMÍ works with 18kt and 9kt gold, 925 silver, natural precious and semi-precious stones and cultured pearls. The gold and silver used come from recovered metals. Jewels in 925 silver belong to the Essential world.

MIMÍ pearls are cultured and selected one by one at origin. The exceptions are Conch and Melo pearls, which form in nature and remain among the rarest gems in the world.

The full account is in the questions about pearls.

MIMÍ selects natural precious and semi-precious stones, chosen one by one for colour and clarity.

The pearls are selected in their places of origin and entrusted to Italian craftsmanship: all production of MIMÍ and MIMI Essentials creations takes place in Italy. The gold and silver components come from RJC-certified Italian suppliers.

MIMÍ customer service responds at info@mimimilano.com, by telephone on +39 0331 775907 and on WhatsApp at +39 376 080 0949, Monday to Friday from 10:00 to 16:00.

Broggian Group S.r.l. — Via Giovanni Battista Trombini 2, 21013 Gallarate (VA) — P.IVA 11058280964.

MIMÍ customer service responds Monday to Friday, from 10:00 to 16:00. The WhatsApp service follows the same hours.

MIMÍ makes bespoke creations with pearls of every type, colour, size and setting. On request the maison also works with the rarest pearls, such as Melo and Conch: extraordinary materials that few workshops in the world know how to set.

For a personalised creation, simply write to info@mimimilano.com: every proposal is followed by a dedicated contact.

All available products can be purchased online, whatever the price. For unique pieces, exceptional pearls and personalised creations, MIMÍ offers a dedicated consultation: simply write to info@mimimilano.com.