Every MIMÍ MILANO creation is a promise of quality, accompanied by a service designed to ensure an impeccable experience after the purchase as well.
From shipping to personalisation, from the care of the jewel to after-sales assistance, every detail is followed with attention and discretion.

Certificate of authenticity

Every MIMÍ MILANO jewel is delivered with a certificate of authenticity, attesting its originality, provenance and date of purchase. The document records the jewel's identification code, its description and the place of purchase, in store or online.

Pearl certificate

Jewels with pearls are accompanied by a certificate dedicated to the type of gem — Akoya, Freshwater, South Sea or Tahiti — recording its type, colour and dimensions, together with guidance for its care.
Exceptional pearls also receive an individual gemmological certificate, issued by one of the most authoritative international laboratories.

The services of the maison

Restringing and re-knotting by hand. The work is completed within 30 days of receiving the jewel. The maison recommends having the thread checked and, when necessary, restrung every one to two years.

Replacement of a single pearl. The maison seeks the specimen most in harmony with the original jewel, by type, size, shape, colour, lustre and surface. The work is free of charge when the damage stems from a manufacturing defect covered by the guarantee; in other cases a quotation is provided.

MIMÍ periodic check. An inspection of the condition of thread, knots, clasps, settings and pearls. The service is quoted according to the jewel and the work required.

Guarantee. Jewels purchased on mimimilano.com are covered by the legal guarantee of conformity for two years from delivery, covering manufacturing and conformity defects.

After-sales assistance

The MIMÍ workshops are at your disposal for the care and maintenance of the jewels you have purchased.
You may request:

• resizing
• polishing
• repairs
• engraving on request

Every intervention is carried out with skill and precision, respecting the original quality of the jewel.
Times range from two weeks to one month, depending on the nature of the work requested.

Shipping

All MIMÍ MILANO shipments are express, secure and trackable. Deliveries are declared within five days of order confirmation.

Within the European Union, shipping is always complimentary.

For orders destined outside Europe a personalised proposal is available. Simply write to info@mimimilano.com: a dedicated contact will provide details of times, costs and delivery methods, for a smooth, tailored experience anywhere in the world.

Returns and exchanges

You may request a return within 14 days of receiving the order. The jewel must be intact, in the condition in which it was received, and accompanied by its original packaging.

To begin the procedure, simply write to info@mimimilano.com. A member of our team will arrange collection and send the return label. A fixed fee of €10 will be deducted from the refund, to cover the cost of the return.

For an exchange, we recommend contacting customer service, who will check the availability of the new size or the desired model.

Gifts and special timing

Jewels received as gifts can be exchanged or converted into credit within 14 days.
Should the gift be delivered on a date later than the purchase, you may note this in the order notes: the period will run from the actual delivery date.

Bespoke creations

MIMÍ MILANO's expertise in the world of pearls makes it possible to create personalised jewels to specific wishes.
On request you may commission necklaces, earrings, pendants or unique pieces, choosing:

• the type of pearl (Akoya, South Sea, Freshwater, Tahiti)
• the size
• the colour
• the length or the design

Every creation is born of a dialogue with the client, followed with care by a dedicated contact.
For personalised requests you may write to info@mimimilano.com: the team will be glad to consider every proposal with the utmost care.

For any information

You may contact MIMÍ MILANO by writing to info@mimimilano.com or by sending a WhatsApp message to +39 376 080 0949.
Customer service is available Monday to Friday, from 10:00 to 16:00.
For further details, visit the dedicated page: CONTACT